Manager, Patient Services
As Manager of Patient Services, Taina leads a team of Patient Services Representatives on outbound call campaigns to increase recall appointments, insurance plan partner benchmarks for utilization, and scheduling appointments for continuous care on incomplete treatment plans for all SDS locations. In addition, Taina works collaboratively with each SDS office on call campaigns; interviewing, hiring and training call center staff; developing workflows and comprehensive project documentation; and providing timely performance metrics to senior management. Taina and her team are also the service team for our in-house Kleer discount plan patients.
Taina has a strong background in the dental field, working as a receptionist and then as a manager for our Grove Dental Group location. Taina enjoys going to concerts, traveling and spending quality time with her husband and family.